Effective Date: July 2025

KOVEX BPO

Julia Vargas Avenue, Meralco Ave, Ortigas Center, Pasig, Metro Manila, Philippines

Phone: +63 2 8231 3701

At KOVEX BPO, we value your privacy and are committed to protecting any personal information you share with us. This policy explains how we collect, use, and protect your data when you interact with us online or through our services.

1. What We Collect

We may collect personal information such as:

Name, email address, and phone number
Company name and business details
Communication history with our team
Technical data like IP address and browser info

We do not knowingly collect information from individuals under 18 years old.

2. How We Use Your Information

We use your information to:

Respond to your inquiries and provide services
Improve our website, services, and communication
Maintain internal records and security
Send relevant updates (only if you agree to receive them)

We do not sell your personal data.

3. Sharing and Disclosure

We may share your data with:

Team members and contractors working on your project
Third-party service providers (e.g., web hosting, communication tools)
Authorities, if legally required

All partners are required to handle your data with the same level of care.

4. Data Storage and Security

Your data is stored securely using password protection, encryption, and access controls. We take reasonable steps to keep your data safe from loss, misuse, or unauthorized access.

5. International Transfers

By using our services, you agree that your information may be processed or stored in the Philippines, the United States, or other locations where we operate.

6. Your Rights

Under the Philippine Data Privacy Act, you have the right to:

Access or update your personal information
Withdraw consent at any time
Request deletion of your data
Ask questions or file complaints about how we handle your data

To exercise these rights, email us at legal@kovexbpo.com.

7. Data Retention

We retain personal information only for as long as necessary for the purpose it was collected, or as required by law. After that, we securely delete or anonymize the data.

8. Cookies

Our website may use cookies to enhance your browsing experience. You may disable cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date above.